PROFESSIONAL SERVICES -EDEN REPAIR CENTRE LTD COMPANY PROFILE Eden Repair Centre provides its partner network with professional, white-labelled repair services, fully guaranteed refurbished devices, and responsible asset disposal services. We understand the need for rapid repairs and reliable replacement devices, so our in-house engineering team carry out all repairs and refurbishment to extremely high standards. Our Partner Program makes it simple for resellers and service providers to add these services to their portfolio, strengthening relationships with current customers, and giving a new angle for prospecting new clients. With a flexible approach, our account management team are happy to work with you on tailored service packages for each individual requirement. Whether your end-user is a small local business or a large corporate organisation with multiple sites throughout the UK, choosing Eden as your service partner is sure to ease the pain of device breakages. Covering smartphones, tablets, laptops, PCs, barcode scanners, and warehousing equipment, our repairs team have got you covered. www.edenrepaircentre.co.uk T: 0113 892 1115 E: repairs@edenrepaircentre.co.uk @edenrepairs Overview of products and services If you’re not offering a professional repair service to your customers, someone else is! Our Partner Program is a simple way to generate extra revenue within your existing account base, with hardly any input required. Using original and approved quality parts, trained engineers and market leading diagnostics tools, Eden is a trusted repair provider to insurance brokers, healthcare institutions, educational sites, and large corporate organisations across the UK. Compliment repair services with the provision of guaranteed refurbished devices and recycling services to support every step of the device lifecycle, providing a true one-touch service for those valued customers. The unique selling points • 12-month guarantee on every repair and refurbished device • Swift turnaround times • Highly trained staff and a very secure repair environment • Genuine or approved compatible parts used for all repairs • Nationwide service with minimum input requirement • Ad-hoc repair services or annual agreements • Choice of collection & shipping options for best end user experience The benefits to the Partner • Add revenue and profit via the Eden Partner Program • Nationwide repair service, alongside recycling and device buy-back options. • Full white-label service • Minimal input requirement needed • Use these services as a ‘foot in the door’ to that prospect customer you want to deal with! • Keep customers engaged and reduce the need for additional service providers 70 | Channel Profiles 2022 How a reseller can add the product/service to their portfolio Setup is simple! We have a choice of partner programs: • Complete White Label • Co-Branded • Trusted Advisor. To register as an ERC Partner please contact us on 0113 892 1115 or email partners@edenrepaircentre.co.uk. We will introduce you to our portal, which can be used to book in repair requests and can handle all correspondence. Monthly price lists will be provided to you outlining the most popular repair requests. We can also provide regular stock updates for our refurbished devices. Additional information Have a specific service requirement for that key customer? Speak to our Account Managers today and let’s put a proposal together to suit their needs. Consider a BREAK-fix repair service plan from Eden for your end users -a cost-effective way to cover mobile devices against accidental damage and breakdown. With one annual fee covering a whole fleet, an online portal for logging claims, and with all collection and delivery costs being included within the cover, the BREAK-fix option provides a simple and efficient way to process repairs while reducing the need for ongoing purchase orders and invoicing. PRODUCTS & SERVICES u u u u u u u u Dealers, resellers and VARs End Points Equipment (Hardware) Handsets Headsets Mobile Peripherals Professional Services www.commsbusiness.co.uk
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